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Support Center

Cross-tenant support queue — billing issues, device sync, API requests, and onboarding help.

Open Tickets
17

Needs attention

Critical
1

Urgent issues

In Progress
2

Being worked

Resolved (7d)
1

This week

Support Tickets
Cross-tenant support queue — priority, assignee, and resolution status
TicketTenantSubjectPriorityAssigneeUpdatedStatus
TKT-1042Nova Retail GroupPayment failed — account suspendedCriticalSupport Team A2025-06-12 14:30In Progress
TKT-1041ABC Furniture LtdBiometric device sync delayHighUnassigned2025-06-12 08:22Open
TKT-1040TechSoft SolutionsAPI rate limit increase requestMediumPlatform Eng2025-06-11 10:00Waiting
TKT-1039GreenLeaf PharmaTrial extension — 14 daysLowCustomer Success2025-06-10 09:15Resolved
TKT-1038Metro LogisticsBulk employee import failedHighSupport Team B2025-06-12 11:45In Progress
TKT-1037Summit HoldingsSSO configuration assistanceMediumPlatform Eng2025-06-12 07:50Open